RETURNS

We accept returns on products in their original condition, unworn and unused, within 10 days of order delivery.

Contact shop@sherryjmann.com to initiate a return.

Returns meeting these conditions will be issued a full refund (excluding shipping costs) to the original form of payment. 

Please note that the customer is responsible for all return shipping costs. We do not currently provide shipping labels for international returns. 

Returns and refunds are processed up to 5-7 business days after your return arrives in our office.

Exchanges 

If your item is within the terms of our return policy but outside of the 10 day return window you are eligible to return your item for store credit to use towards a new purchase. Exchanges can not be made after 30 days of recieving your order. 

Final Sale

All custom orders and name necklaces are final sale and are not eligible for returns or exchanges.